Reference

Terms That Govern Your Account

We keep the Terms & Conditions tied to the account actions you actually take: accepting the latest clause set, verifying your contact details, and recording deposits through DANA…

AcceptanceLocal lawAccount checksDANA / OVO / GoPay / QRIS

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How Our Terms Apply in Indonesia

makautoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply from the moment you open an account, continue after updates, and stay tied to the version shown in your dashboard. If a clause conflicts with local law, local law controls, and we only make the service available where that law permits.

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You are responsible for keeping your registration details accurate, including your name, phone number, email, and wallet reference, because we use those records to match deposits, withdrawals, and support requests. Payments made through DANA, OVO, GoPay, or QRIS are logged with timestamps so we can check
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disputes and confirm account ownership. If we change a clause, we will post the new text and the effective date before you keep using the account. By continuing after an update, you accept the revised terms for future use, while earlier transactions remain handled under the
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version in force at the time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK THE TEAM

Where to Ask About a Clause

If you need help reading a clause, reach us through live chat, WhatsApp, or email and send the page link plus your registered contact detail. We handle terms questions daily from 08:00 to 22:00 WIB, and written requests stay in queue by arrival order. That lets us check the right account, the right version, and the right transaction record without making you repeat the same facts.

Team online

Live chat

Use live chat when you need a quick read on a clause or a status check on a request. We can trace your account version, recent acceptance date, and matching device session while you are still on the page.

Send your registered phone number on WhatsApp if your question is about an account change, a mistaken detail, or a clause you want explained in plain words. We answer during 08:00-22:00 WIB and keep the thread tied to your case.

Email

Email works well when you need a written trail for a correction request, a copy of the current terms, or a dispute note about a DANA, OVO, GoPay, or QRIS record. Attach screenshots when they help.

DATA AND ACCESS

How We Handle Your Records

We handle terms data with the smallest record set that can still prove what happened: account details, acceptance timestamps, device logs, and payment references.

Data records

We keep the details needed to show which terms version you accepted, which contact info you used, and which wallet rail funded the account. That includes timestamps from DANA, OVO, GoPay, or QRIS activity.

Cookies

Browser cookies save session state, preferred language, and the last terms page you saw. If you clear them or switch devices, we may ask you to sign in again before you change profile details.

Account security

Use one private password and keep your registered phone number active. When a login comes from a new phone or desktop, we may ask for extra verification before we accept any request tied to the account.

Retention

We retain contract logs, support chats, and transaction records for the period needed by law, fraud checks, and dispute handling. After that period, we remove or anonymise them through our scheduled process.

Change requests

To correct a name, phone number, or email, contact us from the registered channel and quote the account ID. We may ask for matching evidence so the updated record still matches the terms history.

Contact path

If you want a copy of the current terms or a question answered about a clause, use live chat or email. We keep the request linked to your account and reply with the version in force.

Common Terms Questions Before Joining

These answers focus on how our Terms & Conditions work in practice, from acceptance and updates to records, access, and contact steps. If your situation is tied to a local rule, the rule in your location applies first, and we handle the account based on the version that was active when the action happened.

You accept the current Terms & Conditions, including account accuracy, local-law eligibility, and the way we record deposits, support requests, and session logs. If we post a new version, continued use means you accept the update for future activity.

No. Access is available only where local law permits, and we may limit or close access if rules change in your location. If you travel, the law of the place you are in still applies.

Your name, phone number, email, and wallet reference must match the account you control. Accurate details help us confirm terms acceptance, trace DANA, OVO, GoPay, or QRIS records, and resolve requests without delay.

We compare timestamps, reference numbers, and the channel used so we can see which version of the terms was active at the time. That record helps us answer disputes without guessing or relying on memory.

Yes. We may update clauses when law, security practice, or account handling changes. The current version appears on the site, and by continuing to use the account after the posted date, you accept the revised text.

Send us a request from your registered contact, mention the account ID, and say which clause or record you want checked. We may ask for matching evidence before we release or edit anything.

Contact us before you change profile details or try repeated sign-ins. We can check the last active session, confirm ownership, and help you back to the account using the same contact trail.

Terms That Govern Your Account

Where to Ask About a Clause

Live chat

WhatsApp

Email

How We Handle Your Records

Data records

Cookies

Account security

Retention

Change requests

Contact path

Common Terms Questions Before Joining

01 What do I accept when I open an account?

02 Can I use makautoto where local law does not allow it?

03 Which account details must stay accurate?

04 How do you use my payment records in a dispute?

05 Can the terms change after I register?

06 How do I request a correction or copy of my records?

07 What should I do if I change device or lose access?

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